Experienced Managed Print Solution Field Engineer

Are you ready to join the ‘amazing’ KOS team?

KOS is one of the largest independent, family-run, managed print services providers, with a wealth of over 20 years’ experience within the print solution industry.

Base for our Engineers is at our Head Office in Redditch although the role will require traveling around the country within the working hours of 8.30 am to 5.00 pm.

To excel in this role, you should possess the following skills:

• Working knowledge of Ricoh and Sharp products is advantageous, but not essential.
• Strong computer networking knowledge.
• Proficiency in Photocopier repair and maintenance.
• Mechanical knowledge to diagnose and fix mechanical issues.
• Excellent problem-solving skills to troubleshoot issues effectively.
• Competence with IT is essential as the role will also entail providing technical assistance for service calls that can be solved remotely.

Why you’ll love working here:

• Salary varies depending on skill set and experience.
• 20 days annual leave, plus bank holidays – potential to increase to 25 days following long continuous service.
• Early finish at 4.00pm every Friday.
• Regular social events, we’re a friendly bunch at KOS!
• Genuine progression opportunities and development plans available.
• Free onsite parking.
• Use of a company vehicle.
• We offer a modern and safe working environment and take all recommended precautions to keep you safe.

What you’ll do:

• Travel to customer sites to repair print equipment at their premises in line with KOS guidelines.
• Installation and removal of devices, including basic networking with customer’s system and operator training.
• Diagnosing problems to solve faults involved with printing, copying and scanning.
• Troubleshooting customer samples received and diagnosing error codes.
• Deliver a first-class customer experience.
• Providing telephone/IT remote assistance for service calls that can be solved remotely.
• Provide support to the service desk as required.
• To follow procedures to get all customers set up on our remote monitoring software.
• Occasional time spent onsite at our workshop preparing/repairing devices as required.