Experienced Managed Print Solution Field Engineer

We have an exciting position for an Experienced Managed Print Solution Field Engineer. Are you looking for a new challenge, to learn a new skill and would like to be part of an AMAZING team for a successful growing company? Come join us.
trainee engineer

Become Part of our Family

KOS Companies Ltd is based in Redditch, Worcestershire and supply and maintain print and photocopier solutions across the UK.

Equipped with over 25 years experience in the trade, we are a leading photocopier supplier of quality multifunctional solutions to both small and large businesses and organisations. We have built our business by getting to know our customers and providing a fantastic service coupled with value for money.

Experienced Managed Print Solution Field Engineer

Feel fulfilled. Have fun. Help us to shape the future.

Are you ready to join the ‘amazing’ KOS team?

KOS is one of the largest independent, family-run, managed print services providers, with a wealth of over 25 years’ experience within the print solution industry. We are looking to hire a new Experienced Photocopier Field Engineer. Base for our Engineers is at our Head Office in Redditch although the role will require traveling around the country within the working hours of 8.30 am to 5.00 pm.

To excel in this role, you should possess the following skills:

  • Proficiency in Photocopier repair and maintenance.
  • Working knowledge of Ricoh and Sharp products is advantageous, but not essential.
  • Strong computer networking knowledge.
  • Mechanical knowledge to diagnose and fix mechanical issues.
  • Excellent problem-solving skills to troubleshoot issues effectively.
  • Competence with IT is essential as the role will also entail providing technical assistance for service calls that can be solved remotely.

Why you’ll love working here:

  • Competive salary.
  • 28 days annual leave, including bank holidays – potential to increase to 33 days following long continuous service.
  • Early finish at 4.00pm every Friday.
  • Regular social events, we’re a friendly bunch at KOS!
  • Genuine progression opportunities and development plans available.
  • Use of a company vehicle.

What you’ll do:

  • Travel to customer sites to repair print equipment at their premises in line with KOS guidelines.
  • Installation and removal of devices, including basic networking with customer’s system and operator training.
  • Diagnosing problems to solve faults involved with printing, copying and scanning.
  • Troubleshooting customer samples received and diagnosing error codes.
  • Deliver a first-class customer experience.
  • Providing telephone/IT remote assistance for service calls that can be solved remotely.
  • Provide support to the service desk as required.
  • Occasional time spent at our Head Office in Redditch, Midlands

Working hours are Monday – Friday 8.30am – 5.00pm

Job Type: Full-time

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Experience:

  • Photocopier Engineering: 3 years minimum (required)

Language:

  • English (required)

Licence/Certification:

  • FULL, UK CLEAN DRIVING (required)

Work authorisation:

  • United Kingdom (required)

Work Location: On the road

To apply for our Experienced Engineer job position, please email your current CV to Emma Cooper emma@k-o-s.co.uk

For a full list of our current vacancies please head to our Careers Page. 

We are always on the lookout for talented folk to join our team. Follow us on LinkedIn!