Operations Administrator

We have an exciting position for an Operations Admimistrator. Are you looking for a new challenge, to learn a new skill and would like to be part of an AMAZING team for a successful growing company? Come join us.
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Kingfisher Office Solutions is based in Redditch, Worcestershire and supply and maintain print and photocopier solutions across the UK.

Equipped with over 20 years experience in the trade, we are a leading photocopier supplier of quality multifunctional solutions to both small and large businesses and organisations. We have built our business by getting to know our customers and providing a fantastic service coupled with value for money.

Operations Administrator

Feel fulfilled. Have fun. Help us to shape the future.

K.O.S are one of the UK’s leading print and photocopier solution providers, due to years of sustained growth and success K.O.S are looking to recruit a Operations Administrator.

Purpose of Role: You will oversee administrative operations of the service department, ensuring an exceptional service is provided at all times.

Key Responsibilities

Cultural

Shared Values: The post-holder will actively promote the company vision by embedding our shared values within all areas of activity.
Promise based culture – we will deliver on our promises.
Sector based experts – we will support our team to become experts in their roles.
Customers at the heart – we will put our customers at the heart of everything we do.

Operational

Scheduling

  • Completion each working day of the Service Rota Plan; assigning service printer jobs effectively for appropriate engineers to complete. This includes setting the best geographical routes for our engineers.
  • Working closely with the Technical Leader, to ensure sufficient time is allowed for each job and correct machine parts (if required)are available to resolve printer faults.
  • Service plan to be effective in aiming to deliver our contracted customer SLA agreement of 4 working hours.
  • Updating the Service Plan with any return to fits or new parts that are required to be fitted.
  • Scheduling in new machine installations ensuring correct paperwork is available for Service Engineer on the day of installation.

People Management

  • Managing the time of our service engineers.
  • Ensure service engineers complete jobs and update internal computer system after each job is completed.

Office Administration

  • Answering service telephone calls/email queries.
  • Inputting service calls onto internal IT system and full details to be put onto the Service Plan.
  • Logging customers’ toners/consumables requests onto internal IT system.
  • Tracking location of toners/consumables for customers when needed.
  • Ordering toner from nominated suppliers, following budget constraints set.
  • Ordering parts from nominated suppliers, following budget constraints set.

 

Warehouse Operations

  • Assisting with packing/sending toners/consumables to customers if required.
  • Working with Workshop Supervisor to ascertain stock levels of toners/parts.

Reporting

  • Providing machine reporting and recommendations to Sales Team when customers are out of contract and may be due a machine upgrade.
  • Use internal PC system to provide status reporting of service jobs and consumables.

 

Job Priorities

  • Demonstrating exceptional customer service to all customers, keeping customers informed every step of the service process.
  • Customer service spot checks to ensure customers are satisfied with their service call/installation. Feedback reported back and recommendations made to improve service further.
  • Excellent communication with service engineers throughout the day to ensure the smooth running of the service department.

Skills and Competencies

  • Previous experience in an administrative and or scheduling role.
  • Good communication skills – articulate and focused, proficient written skills.
  • Proven experience building excellent working relationships with all levels of management and across organisational lines.
  • Excellent attention to detail.
  • Good problem-solving skills with the ability to anticipate problems and resolve issues using own initiative.
  • Good organisational and time management skills with the ability to prioritise & meet agreed deadlines.
  • Ability to work collaboratively as part of a team.
  • Competent user of IT systems including basic knowledge of Microsoft Word & Excel.
  • Reliable and adaptable.
  • Self-motivated.
  • Patient and knowledgeable approach, able to instil confidence in others.
  • Friendly and approachable.
  • Always takes responsibility and accountability.
  • Demonstrates initiative and innovation.
  • Always does the right thing for the business, colleagues and customers.

Job Type: Permanent

Salary: £21,000.00-£24,000.00 per year

Schedule: Monday to Friday 8:30am – 5:00pm

Experience: Similar: 3 years (required)

To apply for our Operations Administrator job position, please email your current CV – info@k-o-s.co.uk

For a full list of our current vacancies please head to our Careers Page. 

We are always on the lookout for talented folk to join our team. Follow us on LinkedIn!