Service Photocopier Engineer

Kingfisher Office Solutions is based in Redditch, Worcestershire and supply and maintain print and photocopier solutions across the UK.

Equipped with over 20 years experience in the trade, we are a leading photocopier supplier of quality multifunctional solutions to both small and large businesses and organisations. We have built our business by getting to know our customers and providing a fantastic service coupled with value for money.

Feel fulfilled. Have fun. Help us to shape the future.

Are you ready to join the ‘amazing’ KOS team?

KOS is one of the largest independent, family-run, managed print services providers, with a wealth of over 25 years’ experience within the print solution industry.

Base for our Engineers is at our Head Office in Redditch although the role will require traveling around the country within the working hours of 8.30 am to 5.00 pm, occasional overtime is available.

The role of Service Photocopier Service Engineer will be to efficiently provide excellent technical support to a range of print devices installed at our customers’ premises. The successful candidate must have proven experience in the industry, demonstrating a high level of technical expertise and troubleshooting, ideally with experience of Ricoh and Konica Minolta devices, however, not essential.

Competence with IT is essential as the role will also entail providing technical assistance for service calls that can be solved remotely.

Why you’ll love working here:

• Competitive salary varies depending on skill set and experience.
• 20 days annual leave, plus bank holidays – potential to increase to 25 days following long continuous service.
• One early finish on a Friday every month.
• Regular social events, we’re a friendly bunch at KOS!
• Genuine progression opportunities and development plans available.
• Free onsite parking.
• Use of a company van.
• We offer a modern and safe working environment and take all recommended precautions to keep you safe.

What you’ll do:

• Travel to customer sites to repair print equipment at their premises in line with KOS guidelines.
• Installation and removal of devices, including basic networking with customer’s system and operator training.· Diagnosing problems to solve faults involved with printing, copying and scanning.
• Troubleshooting customer samples received and diagnosing error codes.
• Deliver a first-class customer experience.
• Providing telephone/IT remote assistance for service calls that can be solved remotely.
• Provide support to the service desk as required.
• To follow procedures to get all customers set up on our remote monitoring software.
• Occasional time spent onsite at our workshop preparing/repairing devices as required.

Schedule:

• Monday to Friday 8.30am – 5.00pm.

To apply for our Service Photocopier Engineer job position, please email your current CV to Emma Cooper – emma@k-o-s.co.uk

For a full list of our current vacancies please head to our Careers Page. 

We are always on the lookout for talented folk to join our team. Follow us on LinkedIn!