Trainee Managed Print Solution Field Engineer

Kingfisher Office Solutions is based in Redditch, Worcestershire and supply and maintain print and photocopier solutions across the UK.

Equipped with over 20 years experience in the trade, we are a leading photocopier supplier of quality multifunctional solutions to both small and large businesses and organisations. We have built our business by getting to know our customers and providing a fantastic service coupled with value for money.

Feel fulfilled. Have fun. Help us to shape the future.

Are you ready to join the ‘amazing’ KOS team?

KOS is one of the largest independent, family-run, managed print services providers, with a wealth of over 20 years’ experience within the print solution industry. Due to expansion we are looking to hire a Trainee Photocopier Field Engineer.

Base for our Engineers is at our Head Office in Redditch although the role will require traveling around the country within the working hours of 8.30 am to 5.00 pm.

This is an exciting opportunity for an individual to join a dynamic and exciting team who thrive on helping people become the best version of themselves.

Our Field Engineers do not only attend site to repair devices when they become faulty but also prepare devices for installation as well carrying out the delivery and installations as well. It will also be expected that you spend some time in our workshop at head office preparing/repairing devices.

Full training will be provided from day one with the successful candidate completing written and physical modules until becoming a fully qualified engineer.

To excel in this role, you should possess the following skills:

• Positive attitude with a desire to learn.
• Competence with IT.
• Interest in technology/engineering.
• Friendly and helpful attitude.
• Customer service skills.

Why you’ll love working here:

• Great starting salary and learning a trade.
• 28 days annual leave, including bank holidays – potential to increase to 33 days following long continuous service.
• Early finish at 4.00pm every Friday.
• Regular social events, we’re a friendly bunch at KOS!
• Genuine progression opportunities and development plans available.
• Free onsite parking

What you’ll do! You will shadow our Experienced Field Engineers to learn the following:

• Travel to customer sites to repair print equipment at their premises in line with KOS guidelines.
• Installation and removal of devices, including basic networking with customer’s system and operator training.
• Diagnosing problems to solve faults involved with printing, copying and scanning.
• Troubleshooting customer samples received and diagnosing error codes.
• Deliver a first-class customer experience.
• Providing telephone/IT remote assistance for service calls that can be solved remotely.
• Provide support to the service desk as required.
• To follow procedures to get all customers set up on our remote monitoring software.
• Occasional time spent onsite at our workshop preparing/repairing devices as required.

To apply, please email your current CV to Emma Cooper – emma@k-o-s.co.uk

For a full list of our current vacancies please head to our Careers Page. 

We are always on the lookout for talented folk to join our team. Follow us on LinkedIn!